Effective Date: January 1, 2017
Last Updated: As applicable

At Voile, your privacy is important to us. This Privacy Policy explains how Voile (www.voile.com.pk) collects, uses, shares, and protects your personal information when you visit our website, place an order, or interact with our services (collectively referred to as the “Services”).

We encourage you to read this policy carefully to understand how your information is handled and what choices you have.

1. Information We Collect

When you use Voile’s Services, we collect information to ensure a seamless shopping experience, secure transactions, and improved service quality.

a) Personal Information You Provide

We collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party payment processors)

This information is primarily collected when you:

• Create an account
• Place an order
• Subscribe to newsletters or promotions
• Contact customer support

By providing your information, you consent to its use as described in this Privacy Policy.

b) Device & Usage Information

When you browse our website, certain information is collected automatically, such as:

• IP address
• Browser type and version
• Time zone
• Cookies and session data
• Pages viewed, products searched, and interactions with the site

Purpose:
This data helps us optimize website performance, improve user experience, analyze trends, and prevent fraud.

2. How We Use Your Information

Voile uses your information responsibly and only for legitimate business purposes, including:

• Processing and fulfilling your orders
• Managing payments and deliveries
• Communicating order confirmations, invoices, and shipping updates
• Providing customer support and resolving issues
• Personalizing your shopping experience
• Improving our products, collections, and website functionality
• Sending promotional emails and marketing communications (you may opt out at any time)
• Conducting internal research, analytics, and trend analysis
• Screening transactions for fraud or security risks

We ensure that all usage aligns with Voile’s offerings and customer expectations.

3. Sharing of Personal Information

We do not sell or trade your personal information to third parties for monetary gain.

However, your information may be shared under the following limited circumstances:

a) Service Providers

We work with trusted third-party partners to operate our business efficiently, including:

• Payment processors
• Shipping and logistics partners
• Website and analytics platforms (e.g., Shopify, Google Analytics)

These partners are granted limited access to personal information strictly necessary to perform their services and are contractually obligated to keep your data secure and confidential.

b) Legal & Regulatory Requirements

We may disclose personal information if required to do so by law, regulation, court order, or to protect Voile’s legal rights, customers, or operations.

4. Cookies & Tracking Technologies

a) What Are Cookies?

Cookies are small text files stored on your device to enhance website functionality and user experience.

b) How Voile Uses Cookies

• To remember your preferences and login status
• To enable product filtering and smooth navigation
• To analyze site traffic and performance

We do not use cookies to store sensitive personal or payment information.

c) Types of Cookies Used

• Session Cookies: Temporary and deleted once you close your browser
• Persistent Cookies: Stored for up to 12–24 months to remember preferences

You can manage or delete cookies at any time through your browser settings.

d) Third-Party Cookies

We may use third-party analytics tools (such as Google Analytics) to collect aggregated, non-identifiable insights about site usage. These cookies help us improve Voile’s digital experience.

5. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

While we take data protection seriously, no online transmission or electronic storage method is completely secure. We encourage users to protect their account credentials.

6. Your Rights & Choices

You have full control over your personal data. You may:

• Request access to the personal information we hold about you
• Request corrections or updates to inaccurate data
• Request deletion of your personal information
• Opt out of marketing emails at any time

To exercise these rights, please contact us using the details provided below.

7. Children’s Privacy

Voile’s Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can promptly remove it.

8. Business Transfers

In the event of a merger, acquisition, or transfer of business ownership, your personal information may be transferred to the new entity. Any such transfer will maintain the same level of privacy protection outlined in this policy.

9. Updates to This Privacy Policy

This Privacy Policy is effective from January 1, 2013 and may be updated periodically to reflect:

• Changes in legal requirements
• Updates in business practices
• Enhancements to Voile’s Services

We encourage you to review this page regularly to stay informed.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Voile Customer Care

Email: wecare@voile.com.pk
Phone: +92 331 8645375 | +92 334 3565670

Factory Address

Plot No. 131-E & 131-F,
Sector 6/E, Orangi Town,
Karachi – 75300, Pakistan