Shipping policy

Domestic Shipping

Free Express Shipping across Pakistan. The customer will usually get an order in 5-6 business days after the order has shipped out. After your payment is authorized, it can take up to 2 days for us to process your order and ship it. This is just an estimate and does not include weekends and holidays. We do not ship to P.O Boxes. Delivery can take longer in remote areas in Pakistan. “Cash On Delivery” orders will be processed after successful telephonic verification. However, Voile Pakistan holds the right to process “Cash on Delivery” orders without telephonic verification for verified customers and/or during a period of high volume that includes sale, season launches, and other promotions.

Order Tracking

Shortly after placing your order, you will receive an email with your order number and an order tracking number (if a valid email address was supplied). During transit of your package, you may enter that number into our Order Tracking section to check your order status.

Shipping Process

Please allow up to 2 working days to prepare all orders placed from Mondays to Fridays. Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have go through a fraud status check and once cleared by our payment processor will be processed further.

Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contacting tracking information, be sure to check junk/spam folder as well.

Voile International Shipping Policy

Thank you for choosing Voile for your international shipping needs. We are committed to ensuring a smooth and efficient shipping experience for our valued customers. Please read the following International Shipping Policy to understand how we handle international orders:

1. Shipping Carrier:

  • All international orders placed with Voile will be dispatched through our trusted courier partner, DHL.

2. Tracking Information:

  • For your convenience and peace of mind, a tracking number will be provided to you as soon as your order is shipped. You can use this tracking number to monitor the status and progress of your shipment.

3. Estimated Delivery Time:

  • We strive to deliver your international shipments in a timely manner. Typically, international orders take approximately 4-5 business days to reach their destination. Please note that Saturday and Sunday are not counted as business days.

4. Customer Support:

  • We understand the importance of staying informed about your order. If you have any questions or need information regarding your international order, please do not hesitate to contact our customer support team at wecare@voile.com.pk. Our dedicated team is here to assist you.

5. Shipping Charges:

  • The shipping charges for international orders will be determined by our courier company, DHL. Rest assured, we strive to provide you with the most competitive shipping rates available.

Please note that customs and import regulations may vary by country, and it is your responsibility as the customer to ensure compliance with any applicable laws or regulations. Voile will not be held responsible for any customs-related issues or delays.

We appreciate your trust in Voile for your international shipping needs. We are committed to delivering your orders safely and efficiently. If you have any further questions or concerns, please do not hesitate to contact us.