At Voile, we aim to deliver your orders quickly, safely, and transparently. This Shipping Policy outlines how domestic and international orders are processed, shipped, tracked, and delivered, so you know exactly what to expect when shopping with us.

1. Domestic Shipping (Within Pakistan)

Free Express Shipping

Voile offers Free Express Shipping across Pakistan on all domestic orders.

• Orders are typically delivered within 5–6 business days after dispatch
• Delivery timelines are estimates and exclude weekends and public holidays
• Delivery to remote or underserved areas may take longer

Important: We do not ship to P.O. Box addresses

Order Processing Time

• Orders are processed within up to 2 working days after payment authorization
• Orders placed from Monday to Friday are processed on working days
• Orders placed on weekends or gazetted holidays are processed on the next working day

During high-volume periods such as sales, seasonal launches, or promotions, order processing may take slightly longer.

2. Cash on Delivery (COD) Orders

• All Cash on Delivery orders may require telephonic verification before dispatch
• Voile Pakistan reserves the right to:
• Process COD orders without verification for verified customers
• Modify verification procedures during high-volume sales periods

Payment for COD orders will be collected at the shipping address at the time of delivery.

3. Order Tracking

Once your order is confirmed and shipped:

• You will receive an email containing your order number and tracking details
• You can track your shipment using the Order Tracking section on our website
• Please check your spam or junk folder if the email does not appear in your inbox

Tracking details become active once the order is handed over to the courier service.

4. Shipping Process & Verification

To ensure secure and accurate deliveries:

• Online payments undergo a fraud and security check via our payment processor
• Orders are dispatched only after successful verification
• Incorrect or incomplete information may cause temporary delays

Voile is not responsible for delays caused by incorrect customer details.

5. International Shipping Policy

We proudly ship Voile products worldwide and strive to make international shopping seamless.

a) Shipping Carrier

• All international orders are shipped via DHL, our trusted global courier partner

b) Tracking Information

• A DHL tracking number will be shared via email once your order is dispatched
• You can monitor shipment progress in real time using the tracking link

c) Estimated Delivery Time

• International orders are typically delivered within 4–5 business days
• Saturdays and Sundays are not considered business days

Delivery timelines may vary based on destination, customs clearance, and local regulations.

d) Shipping Charges

• International shipping charges are calculated by DHL based on:
• Destination country
• Package weight and dimensions

We strive to offer competitive international shipping rates.

e) Customs & Duties

• Customs duties, taxes, and import regulations vary by country
• Customers are responsible for compliance with their local customs laws
• Voile is not liable for customs delays, duties, or confiscations

7. Policy Updates

Voile reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page, and continued use of our services constitutes acceptance of those changes.

7. Customer Support

We’re here to help at every step of your shopping journey.

For any shipping-related questions, order updates, or concerns, please contact us:

📧 Email: wecare@voile.com.pk📞 Phone: +92 331 8645375 | +92 334 3565670